A third of UK consumers believe that most online ads are AI generated

Two women looking at a laptop screen.

Independent research conducted by CensusWide for Menlo Security, a specialist in cloud security, has revealed that one in three UK consumers believe that over half of all advertisements on websites or social media sites are generated by AI.

Menlo Security is warning of an increase in ‘malvertising’, a form of highly evasive threat where malware is embedded into online or social media ads – due to the rise in convincing fake ads created by AI tools like ChatGPT...

19 June 2023 | Advertising

Complaints about nuisance calls saw freak drop of 57% in 2022

A telephone off the hook.

The number of nuisance calls and texts reported to the Information Commissioner’s Office (ICO) dropped by 57% in 2022, a Freedom of Information (FOI) request from technology company Quadient has revealed.

The ICO received 56,015 complaints about nuisance calls and texts in 2022, less than half the 131,491 received in 2021 and fewer than in any year since 2019. Overall, there were 32,317 complaints about live calls (down 35%), 13,790 about automated calls...

14 June 2023 | Best Practice

Tesco Media and Insight Platform launches media partnership with Pinterest

Tesco Media and Insight Platform, powered by dunnhumby, has launched an offsite media partnership with Pinterest, the world’s largest visual discovery engine.

This partnership will allow the UK’s leading CPG brands to connect with Tesco customers who are looking for inspiration on Pinterest, using Tesco Clubcard data and dunnhumby’s analytical expertise to deliver highly relevant and personalised ads.

The power of Pinterest

The UK is one of Pinterest’s...

13 June 2023 | Commerce

Banks admit to losing 20% of their customers due to poor customer experience

Someone using an ATM.

Global banks are losing one in five (20%) of their customers due to poor customer experience, having overlooked what truly matters, according to new research by 10x Banking.

The landmark study commissioned by 10x, the transformational cloud-native SaaS core bank operating system founded by former Barclays CEO Antony Jenkins, revealed that banks in key markets across the globe are shedding large numbers of their customer base to rivals. One in eight banking leaders (12%) state they...

13 June 2023 | Customer Experience

Less than half of consumers can spot an AI-generated email

An email app logo on a phone.

Consumers are having difficulty spotting the dfference between emails written by humans and those constructed by AI.

This is according to a recent survey into AI brand communications, commmissioned by email marketing specialist Instiller, following the exponential growth of AI-language tools like ChatGPT.

The company wanted to know if AI-generated marketing is actually undetectable, and the results are telling.

After asking a panel of consumers to identify...

9 June 2023 | Email marketing

Twilio debuts CustomerAI ahead of its developer conference

Twilio, a customer engagement platform that drives real-time, personalised experiences for brands, today unveiled CustomerAI ahead of SIGNAL, its upcoming user and developer conference.

Debuting in a new video, Twilio’s CustomerAI couples the power of large language models (LLMs) with the rich customer data that flows through Twilio’s Customer Engagement Platform, to help companies unlock the potential of their customers. On behalf of more than 300,000 active customer...

8 June 2023 | Customer Experience

Almost half of consumers are not currently loyal to brands

New research from Ello Group, a loyalty and engagement specialist, has revealed that almost one in five consumers would trust retailers more if when making a purchase, they were offered discounts that could help to offset the cost-of-living struggles.

Consumer trust is at a concerning level, as only 8% trust the retailers they shop with currently; while more than two in five (41%) say they are not currently loyal to brands. Close to one in six (14%) have also reduced their spend...

7 June 2023 | Branding

Chinese, US and UK brands generate two-thirds of total influencer ad spending

The influencer advertising industry has skyrocketed by a massive 330% over the past five years, becoming one of the leading online marketing channels.

With budgets growing fast and marketers seeing strong returns, the entire market is expected to increase by another 17% year-over-year and hit a $30.8bn value in 2023. Most of that value will come from only countries.

According to data presented by OnlyAccounts.io, Chinese, US, and UK brands will generate around $22.7bn or...

1 June 2023 | Advertising

Demand for UX support remains top of the list for brands in May 

A customer being served.

Major brands are struggling to find people with user experience (UX) skills and are searching globally to plug the gap, new research suggests. 

The latest Marketers Most Wanted report found that chief marketing officers and brand owners from some of the world’s largest companies are on the hunt for people and agencies with good UX skills.

The report, which monitors the actual briefs posted by chief marketing officers (CMOs) and brand owners on the Studiospace...

31 May 2023 | Branding

Finance marketers launch ‘UK’s first’ digital agency exclusively for finance brands

Balance, a new marketing consultancy and agency dedicated to financial services, has launched to help businesses hit their online growth goals and better serve prospective clients. 

The agency is being headed up by Alex Murphy, with 20+ years of financial services marketing experience with brands such as Admiral, The Royal Mint, and GoCompare. 

Alex is joining forces with co-founder Gareth Morgan, another marketer with over 20 years experience, most of it in...

31 May 2023 | CMO