How to achieve ‘consumer-first martech’ – and how the marketing clouds don’t quite stack up
If you’re going to invest in marketing technology, then it needs to have the customer experience at its heart. While this may seem a self-evident statement, new research from the CMO Club argues more can be done in aligning a consumer-first approach to marketing technology.
The study, which polled 69 chief marketing officers and was put together alongside Selligent Marketing Cloud, noted that both sides of the brand-consumer relationship was frustrated. Two in three marketers...