Why APIs are the key to creating customer connections in a digital world

Have you ever chatted with a company’s customer service representative from a mobile app or made a grocery list with the help of a voice assistant? Or maybe you’ve signed into a website using your social media login for a more personalised experience?

What you may not know is that these types of interactions are supported by a vast network of application programming interfaces (APIs) that are working behind the scenes to connect and integrate various technology systems. APIs...

14 January 2021 | Advertising Technology

Digital customer experience in 2021: Paving the way to your customer’s heart in the era of hyperpersonalisation

2020 has been a testing year for all of us. While several industries struggled for business, a few of them thrived. In the midst of this, customer experience fast tracked several technology and business imperatives. With social distancing measures in place and eCommerce becoming the primary sales opportunity for many brands, organisations have had to quickly innovate and leverage technology for customer interactions.

Next year is an opportunity for brands to build upon this...

7 January 2021 | Advertising Technology

Three key predictions for marketing orchestration technology in 2021

If there is one thing that 2020 taught us, it is to expect the unexpected. Businesses faced unprecedented challenges this year - and many marketers had to change plans on a dime to accommodate for emerging trends. As 2021 approaches, many marketers are left wondering: what can we expect for this next year?

According to the State of MarTech report, 84% of marketers stated that investing in new technology was a priority for 2021. However, 69% predicted that they would have fewer...

6 January 2021 | Advertising

Is offline media becoming the biggest driver of online engagement?

Sponsored Ad-tech company Moving Walls’ founder and CEO Srikanth Ramachandran, recently spoke at DMWF Asia on the topic “Is Offline Media The Biggest Driver Of Online Engagement?” presenting how Moving Walls' vision was inspired by the big screen. Sci-fi hits like Blade Runner and Minority Report predicted a future where AI-powered and highly personalised screens would interact with audiences.

With digital screens surrounding just about every type of venue, the arrival of...

16 December 2020 | Advertising

Scott Brinker: “Times are stressful, but this is the state of modern marketing now – let’s just embrace it”

The Marketing Technology Landscape, the ultimate who's who of the martech space from social to data and everything in between, is otherwise known as the Martech 5000. Yet that moniker, while memorable, soon became a touch mistaken as ever more companies joined the party. For the 2020 edition, published in April, there are now 8,000 vendors listed.

There was, however, plenty of interest between the lines. Data vendors saw a 25.5% growth since 2019, while management platforms saw a...

2 December 2020 | Advertising Technology

WTF do B2B tech marketers do when the world is WFH?

Technology has really come into its own this year, with broadband straining under the enormous pressure of back-to-back Zooms (“You’re on mute…”), a massive rise in online shopping, and the digitisation of so many parts of our lives. Lenin’s famous quote, “There are decades when nothing happens; and there are weeks when decades happen” has never felt more pertinent than this year when we look at the scale of digital transformation across business and personal...

1 December 2020 | Advertising Technology

The martech divide: How much should you invest in tech versus marketing talent?

What does your organisation prefer: talent, or tech? According to a new report the majority of companies say marketing talent is more important - but they're not putting their money where their mouth is.

The study, The State of Martech 2020/21 by Clevertouch Marketing, polled 200 senior marketers across the UK, US and EMEA. Almost three quarters (72%) of respondents said talent was more essential than technology, but more than half (53%) said they spent more money on their stack....

30 November 2020 | Advertising Technology

Content creators: Here’s how to monetise digital content effectively

Sponsored If you’re a digitally transformed organisation in the brand, publishing or broadcasting space, or any digital content creator for that matter, chances are you’ve discovered that while having a digital content strategy and a platform to share it is one thing, monetising all that great content is another matter.

For digital content creators, monetising digital content is the last great hurdle on the journey to sustainability, with traditional revenue-generating...

2 November 2020 | Advertising

How to acquire and retain the attention of 200 million ‘ad aware’ users

Adjusting to any new environment is hard at the best of times, but back in March many of us had to come to grips with a new type of office: our homes. The kids screaming in the background during a video call, the moment of panic when the internet connection dropped, the constant snacking every hour of the day…and that’s not including the noise of everyone else working remotely with you and their phones going off constantly.

For the first few days and weeks in a new work...

27 October 2020 | Advertising

How to capitalise on interactive voice advertising: A guide

Until fairly recently, advertising has been limited to one-way communications. Advertisers attempt to make lasting impressions on mostly passive audiences in short periods via billboards, broadcast, print, and other mediums. Sometimes their efforts pay off, but it’s hard to track engagement.

That’s because all brands continuously bombard people with static, one-dimensional ads. Consumers grew adept at tuning out dry or repetitive radio, TV, and internet ads — a psychological...

9 October 2020 | Advertising